FAQ

1. Do you ship to Iran?

No. Shipping to Iran is not possible at this time.

2. Can I buy your music?

Our main platform is YouTube.
Some tracks will also be released on Apple Music and Spotify.

3. Can I buy your music in Iran?

Unfortunately, purchasing music from our official platforms is not possible in Iran at this time.

4. Who are the singers in your songs?

Our vocal performances come from a blend of sources. Some are local singers who collaborate with us, and others are created using advanced vocal synthesis and modern sound-design technologies.

These tools allow us to shape voices that carry the emotional quality, depth, and atmosphere we need for each composition.

Every vocal, whether human or digitally crafted, is chosen for its ability to serve the music and convey the spirit of the poetry.

5. I am a musician and want to work with you.

We are open to creative collaboration.
Please contact us at info@navayeerfan.com.

6. Will you have a concert?

We hope to in the future.
Stay tuned for updates.

7. Who is behind Navaye Erfan?

Rouzbeh Roshanravan is the founder, composer, and arranger of Navaye Erfan.
Some songs are also performed by Rouzbeh himself.

8. How long does it take to receive my order?

Processing takes 2 to 7 business days.
Shipping takes 3 to 30 business days, depending on the destination.

9. Will I receive tracking information?

Yes. Once your order ships, a tracking number will be emailed to you.
Tracking may take up to 48 hours to update.

10. Do you ship internationally?

Yes, we ship to most countries worldwide.
Delivery times vary depending on customs and local postal services.

11. Are there customs or import fees?

Some countries may charge customs or import duties.
These fees are not included in your purchase price and are the customer's responsibility.

12. Can I change or cancel my order?

Because orders go into production quickly, changes or cancellations are not guaranteed.
Please email info@navayeerfan.com as soon as possible.

13. What should I do if my package is delayed?

Delays can occur due to customs, courier issues, holidays, or international transit.
Please check your tracking link and allow extra time.

14. What if I entered the wrong shipping address?

If the order has not yet entered production, we may be able to update the address.
If it has already shipped, Navaye Erfan is not responsible, and reshipping fees may apply.

15. Is customer support available?

Yes. You can reach us at info@navayeerfan.com.
We typically respond within 3 business days.