Terms of service
Last updated: October 1 2025
Welcome to Navaye Erfan. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully. If you do not agree, please discontinue using the site.
1. About Our Store
Navaye Erfan offers artistic products inspired by Persian poetry, music, and cultural expression. Each item is produced individually when an order is placed. Product availability, processing times, and delivery estimates may vary depending on location.
2. Use of Our Website
You agree to use this website only for lawful purposes and not to engage in activities that could harm the website, our business, or other users.
You may not:
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Attempt to interfere with the site’s functionality
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Copy or misuse our designs, text, or artwork
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Use automated tools to scrape or extract content
All intellectual property on this site remains the exclusive property of Navaye Erfan.
3. Orders & Payments
When you place an order:
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You confirm the accuracy of your shipping information
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You authorize us to charge your selected payment method
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All prices are listed in CAD unless stated otherwise
We reserve the right to decline or cancel orders for any reason, including suspected fraud or incorrect information.
4. Product Details
Because each item is produced individually, slight variations in color, placement, or presentation may occur.
These variations are normal and do not qualify as defects.
5. Shipping & Delivery
Shipping times are estimates and may vary by destination.
Delays caused by carriers, customs, or local delivery services are outside our control. Once an order is shipped, responsibility for delivery transfers to the carrier.
Customers are responsible for any customs duties, import taxes, or fees charged by their country.
6. Returns, Refunds & Replacements
Our Refund & Return Policy governs all return requests.
By purchasing from our store, you acknowledge that you have read and agree to that policy.
We do not accept returns or cancellations for change of mind.
We do replace items that arrive damaged or defective. Customers must provide a clear photo of the issue within the timeframe stated in our Refund Policy.
7. Taxes & Duties
Applicable taxes are calculated at checkout based on your location.
International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.
8. Intellectual Property
All artwork, poetry interpretations, music-inspired designs, text, and media on this website are the property of Navaye Erfan and may not be reproduced or used without written permission.
Poetry used in our designs is based on public-domain works but all visual and written interpretations are original content protected under copyright law.
9. Limitation of Liability
To the fullest extent permitted by law, Navaye Erfan is not liable for:
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Delayed deliveries
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Customs-related delays or fees
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Losses arising from misuse of our products
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Indirect or consequential damages
Your sole remedy for any issue with an order is replacement or refund as outlined in our Refund Policy.
10. Changes to These Terms
We may update these Terms from time to time. Updated versions are posted on this page with a revised date.
Continued use of the site indicates acceptance of the updated Terms.
11. Contact Us
For any questions or concerns, contact us at: